As a Senior Designated Support Engineer at DDN Storage, you will be responsible for delivering a 'pristine experience on DDN’s technologies' by utilizing your technical expertise, understanding the customer ecosystem, to solving customer’s most demanding business needs. We are looking for highly skilled, well rounded technical resources to cover our most demanding customers. Duties and Responsibilities:The essential duties and responsibilities include but are not limited to: - Ability to work Flexible Weekly shifts, which may include weekends.- Focused on DDN’s largest and most critical customers- Expected to work directly with customer administrative staff to solve issues- Must be willing to quickly engage with customers to resolve problems- Resolve Lustre file system...

 DDN is looking for a Technical Account Manager - Major Accounts to provide leadership and build a highly effective and customer focused technical account team ensuring customer success.  This person will work directly with the customer to ensure success and overall account business continuity and enable, support, the customers site administrative and reliability engineering teams. This person and team will also interface directly with DDN Product Management, Support, Engineering and Field teams to establish requirements, document and deliver tested solutions, manage priorities with customer issues and develop reporting and feedback loops as required.  This team member will be remote but will be required to travel for customer and DDN internal meetings. This role will focus on a small...

The Customer Advocacy Manager function is a customer facing role that is, at its core, focused on being a single point of contact for our most strategic customers for all things support related. This position is responsible for driving accountability and customer outcomes.  The candidate must be able to manage customer expectations in stressful situations, coordinate support activities to delight the customer, escalate internally and with the customer when required, provide guidance and generate and report status and metrics for internal and customer use cases. As the single point of contact for the customer, the CAM must build strong relationships internally to DDN as well as with the customer.  The customer will rely on the person in this role to insure a smooth and satisfying...

As a Sr Designated Support Engineer at DDN Storage, you will be responsible for delivering the “premier experience” for DDN’s most demanding customers.  We’re looking for team members who bring both deep technical knowledge and a dedication to customer intimacy to deliver a world-class support experience.  The essential duties and responsibilities include but are not limited to: - Provide premier service and support to DDN’s largest and most critical customers- Employ multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, develop trustworthy relationships, and exceed customer expectations- Work directly with customer technical staff to solve issues with sense of urgency, at times managing competing priorities-...

We are currently seeking an SaleAccount Executive in Taiwan Job Summary:  The Account Executive will work in the development of new HPC & Research, AI, Financial, Video, Oil and Gas accounts in a given geographic territory. The Account Executive is required to be in front of the end user, even if not selling direct, to build the relationship and share the DDN story. This position will be field based and involve travel approximately 50% of the time. The job involves managing a territory and growing business through their own experience, including previously established relationships; so a successful applicant must have strong industry contacts and a demonstrated success in personally closing business in the HPC & Research, AI, Financial, Video, Oil and Gas space. Success involves a...