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The Support Account Manager (SAM) is the named, dedicated, post-sales relationship owner for a portfolio of Tintri's strategic enterprise customers. The SAM is responsible for the customer's day-to-day experience of Tintri Support, the proactive health of their install base, the timely resolution of escalations, and the documented relationship that keeps the account healthy across multi-year contract cycles. The SAM is the differentiator between a transactional vendor relationship and a strategic partnership, and is the basis on which Tintri's premium support tiers are sold. Role and ScopeThis is a customer-facing, individual-contributor role with significant cross-functional reach. The SAM works in close partnership with the customer's primary technical contacts, executive...
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We are seeking an experienced Staff Web Developer with deep expertise in Angular and a strong eye for UI design to join our dynamic development team. This role combines technical excellence with creative problem-solving to deliver exceptional user experiences.Responsibilities Development- Design, develop, and maintain complex web applications using Angular (latest versions)- Write clean, maintainable, and well-documented code following best practices and SOLID principles- Apply design patterns appropriately (Singleton, Observer, Factory, etc.)- Build reusable components and front-end libraries for future use- Collaborate with back-end developers to integrate RESTful APIs- Participate in thorough code reviews, providing constructive feedback- Write comprehensive...
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The L3 Support Engineer for VMstore products serves as the highest level of technical escalation between Customer Support and Engineering. This role is responsible for diagnosing, resolving, and preventing complex customer issues related to VMstore products, often under high-pressure situations. When possible, the L3 Support Engineer provides solutions independently without engaging development teams, while also advocating for customer needs when engineering involvement is required.This position requires deep technical expertise in VMstore technologies, enterprise data center architectures, high availability (HA) and Linux-based systems.Key ResponsibilitiesEscalation & Issue Resolution- Act as the primary escalation point from Support to Engineering when customer issues cannot be...
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Enterprise Account Executive Location: MilanDDN is looking for an Enterprise Account Executive to help expand our presence across Italy, with a focus on strategic accounts in FSI, healthcare and life sciences, advanced manufacturing, telco, and energy & utilities.This is an opportunity to join a company at the center of one of the most important shifts in enterprise technology: the infrastructure and software platforms powering AI. As DDN continues to evolve toward a more software- and recurring-revenue-led model, we are looking for a commercially strong seller who can build strategic relationships, navigate complex organizations, and grow long-term customer value across both initial wins and ongoing expansion.This role is ideal for someone who thrives in enterprise platform...
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Overview:The Advanced Technical Support Team is seeking an experienced support engineer with rich experience in Linux, networking, and parallel filesystem products – ideally Lustre. The support engineer is passionate about problem-solving, possesses excellent analytical and debugging skills, and has seasoned experience working directly with customers. Key Responsibilities:Responsibilities for this role include but are not limited to:- Become an expert user of EXAScaler and Lustre.- Triage, diagnose, and troubleshoot problems with EXAScaler appliances, networks and Lustre file systems in large production customer environments.- Employ internal lab equipment to reproduce customer issues, isolate root cause, and identify solutions and workarounds.- Create test plans and...
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Enterprise Account Executive Location: NetherlandsDDN is looking for an Enterprise Account Executive to help expand our presence across the Benelux, with a focus on strategic accounts in FSI, healthcare and life sciences, advanced manufacturing, telco, and energy & utilities.This is an opportunity to join a company at the center of one of the most important shifts in enterprise technology: the infrastructure and software platforms powering AI. As DDN continues to evolve toward a more software- and recurring-revenue-led model, we are looking for a commercially strong seller who can build strategic relationships, navigate complex organizations, and grow long-term customer value across both initial wins and ongoing expansion.This role is ideal for someone who thrives in enterprise...
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We are currently seeking an SaleAccount Executive in Taiwan Job Summary: The Account Executive will work in the development of new HPC & Research, AI, Financial, Video, Oil and Gas accounts in a given geographic territory. The Account Executive is required to be in front of the end user, even if not selling direct, to build the relationship and share the DDN story. This position will be field based and involve travel approximately 50% of the time. The job involves managing a territory and growing business through their own experience, including previously established relationships; so a successful applicant must have strong industry contacts and a demonstrated success in personally closing business in the HPC & Research, AI, Financial, Video, Oil and Gas space. Success involves a...